Exactly 1 year ago, our smooth-talking colleague Jasper has started providing you with UNI-Support! We introduced him with a dedicated blog in December 2020 and thought it would be nice to speak to him about his experiences one year on and what changes he sees regarding the way we view (UNI-)Support.
Then and now
“Comparing my first weeks with my work week now, is like comparing day and night. The very first weeks, months even, are all about settling in, in this position and learning all about the systems and UNI-Solutions. Getting accustomed to it all to the level of providing support, is complicated and takes time when you need to become the expert to help users. I have that knowledge now and been using that on a day-to-day basis.”
Support changes
Over the last 12 months, we have released many new features and possibilities. “Which is great for UNI users! We are expending the limits of digital surveying and what others can do, but we as the UNI-Support team need to prepare ourselves to support them in doing so. So the job has become more complicated over time and we’ve eased into that slowly but surely.
We’ve also added James to the team, so we are growing in this part of the company too. That’s great! Luckily, I still have the opportunity for fun and good conversations over the phone with our users!”
