Support & Documentation

Store & Shipping
What is included in a UNI-GR1 order?
When will my order be dispatched?
How do I cancel my order, return or exchange my product(s)?
Where does marXact stand for?
How long will it take to receive my refund?
Can I delete my account?
I did not receive a confirmation email, what now?
What does marXact do with my account information?
How do I know you have received my order?
Why do I need to register for an account when I make a purchase?
Tutorials & Third Party Apps
What are NMEA messages?
What is Galileo?
What is the difference between my solution and my position?
What is GLONASS?
What are satellite orbits?
What does GNSS mean?
What is the difference between RTK, FIX, and RTK Float?
It sounds complicated, can even I work with the UNI?
What is NTRIP and why does the UNI-GR1 use it?
What is a GNSS receiver?
UNI-Cloud
How do I start remote assistance?
How do I export DXF / CSV files and open them on another device?
What do I find under "Devices"?
What are the benefits of the UNI-Cloud?
What do I find in the UNI-Cloud Dashboard?
How do I get in touch with marXact through UNI-Support?
What are the Logs in my UNI-Cloud and what can I do with it?
Can I delete my account?
I have forgotten my log in details. What should I do?
How do I connect my UNI-GR1 to the UNI-Cloud?
UNI-Complete
How do I get in touch with marXact through UNI-Support?
It sounds complicated, can even I work with the UNI?
What is included in UNI-Complete?
UNI-Connect
How do I switch between mountpoints in my profile in UNI-Connect?
How do I send the position out over Micro-USB?
What is an APN, and how do I configure this setting?
What is the difference between my solution and my position?
How do I send the position out over Serial?
What can I do if there is no 3G or 4G internet?
What is the difference between RTK, FIX, and RTK Float?
How do I change the NMEA stream?
What's the difference between Rover and Static Rover?
Why do I see "NO APN" in my toolbar?
UNI-Connect Survey Tool
How do I send the position out to the UNI-Connect Survey Tool?
What is DOP, PDOP, HDOP, VDOP and where can I find this information?
How do I perform a stakeout?
What do I set with a setting profile in the Survey Tool?
What is the maximum file size of DXF/CSV file I can import?
Can I override the minimum accuracy beyond 10cm for surveying my points?
How do I export DXF / CSV files and open them on another device?
How do I create a layer - layername - colours - attributes?
How do I import my DXF/CSV files into my project?
How do I turn on or off labels in my project?
UNI-GR1
How do I charge my UNI-GR1?
How long does it take before the UNI-GR1 is completely initialized when turning on?
What is the maximum distance between a UNI-GR1 and a UNI-GR1 base station?
How do I switch between mountpoints in my profile in UNI-Connect?
Can I replace the battery by myself?
How do I achieve centimeter accuracy with the UNI-GR1?
What is the difference between my solution and my position?
How do I reset the UNI-GR1?
Does the UNI-GR1 work with other GNSS /RTK devices?
What is the difference between RTK, FIX, and RTK Float?
UNI-RTK Premium
How do I switch between mountpoints in my profile in UNI-Connect?
What does the checkbox "send GGA data to correction provider" mean?
What accuracy will I get with UNI-RTK Premium?
What is the UNI-RTK Premium Coverage?
How do I get CM accuracy?
How do I connect to UNI-RTK Premium?
How do I connect to another RTK network?
How do I set-up the UNI-GR1 as Rover while using Network RTK?
What is the difference between Standalone, Differential GPS and Real-time Kinematic?
What are the UNI-RTK Premium service areas?

Tutorials & Third Party Apps

Can I get a demonstration of the UNI before buying it?
Can I get training?
Does the UNI-GR1 use the advantage of multi-path rejection, and why?
How can I use the adapter on the survey pole?
How do I best place the UNI-GR1 when I'm in the field?
It sounds complicated, can even I work with the UNI?
Master Control Station
What are NMEA messages?
What are satellite orbits?
What can I learn from the solution icon in my statusbar?
What does DGPS mean?
What does GNSS mean?
What does RTK mean?
What is a GNSS receiver?
What is BeiDou?
What is DOP, PDOP, HDOP, VDOP and where can I find this information?
What is Galileo?
What is GLONASS?
What is IRNSS?
What is NTRIP and why does the UNI-GR1 use it?
What is QZSS?
What is the difference between my solution and my position?
What is the difference between RTK, FIX, and RTK Float?
What is the difference between Standalone, Differential GPS and Real-time Kinematic?
What is the maximum distance between a UNI-GR1 and a UNI-GR1 base station?
Which NMEA messages does the UNI-GR1 support?
Why and how long do I have to wait for a RTK FIX?
Why is UNI-Connect acting strange after updating my UNI?